solutions
100% quality in 100% of your calls.

Quality Assurance

  • strict warning: Non-static method view::load() should not be called statically in /home/resultscompanies/public_html/sites/all/modules/views/views.module on line 1113.
  • strict warning: Declaration of views_handler_field::query() should be compatible with views_handler::query($group_by = false) in /home/resultscompanies/public_html/sites/all/modules/views/includes/handlers.inc on line 98.
  • strict warning: Declaration of views_handler_filter::options_validate() should be compatible with views_handler::options_validate($form, &$form_state) in /home/resultscompanies/public_html/sites/all/modules/views/includes/handlers.inc on line 98.
  • strict warning: Declaration of views_handler_filter::query() should be compatible with views_handler::query($group_by = false) in /home/resultscompanies/public_html/sites/all/modules/views/includes/handlers.inc on line 98.
  • strict warning: Declaration of views_handler_filter_node_status::operator_form() should be compatible with views_handler_filter::operator_form(&$form, &$form_state) in /home/resultscompanies/public_html/sites/all/modules/views/includes/handlers.inc on line 98.
  • strict warning: Declaration of views_plugin_query::options_submit() should be compatible with views_plugin::options_submit($form, &$form_state) in /home/resultscompanies/public_html/sites/all/modules/views/includes/handlers.inc on line 98.
  • strict warning: Declaration of views_plugin_row::options_validate() should be compatible with views_plugin::options_validate(&$form, &$form_state) in /home/resultscompanies/public_html/sites/all/modules/views/includes/handlers.inc on line 98.
  • strict warning: Declaration of views_plugin_pager_none::post_execute() should be compatible with views_plugin_pager::post_execute(&$result) in /home/resultscompanies/public_html/sites/all/modules/views/includes/handlers.inc on line 98.
  • strict warning: Non-static method view::load() should not be called statically in /home/resultscompanies/public_html/sites/all/modules/views/views.module on line 1113.
  • strict warning: Declaration of content_handler_field::element_type() should be compatible with views_handler_field::element_type($none_supported = false, $default_empty = false, $inline = false) in /home/resultscompanies/public_html/sites/all/modules/views/includes/handlers.inc on line 98.
  • strict warning: Declaration of views_handler_argument::options_validate() should be compatible with views_handler::options_validate($form, &$form_state) in /home/resultscompanies/public_html/sites/all/modules/views/includes/handlers.inc on line 98.
  • strict warning: Declaration of views_handler_argument::query() should be compatible with views_handler::query($group_by = false) in /home/resultscompanies/public_html/sites/all/modules/views/includes/handlers.inc on line 98.
  • strict warning: Declaration of views_plugin_style_default::options() should be compatible with views_object::options() in /home/resultscompanies/public_html/sites/all/modules/views/includes/handlers.inc on line 98.

Industry-Leading Quality Assurance

The Results Companies' Quality Assurance System is based on the philosophy that evaluators should be encouraged to select and listen to as many problem calls as possible with the goal of fixing those problems in a systematic manner.

Call Monitoring

In addition to standard industry monitoring techniques, The Results Companies has created a technology platform that allows for the monitoring of 100% of calls that have the highest propensity for agent error – including those with high talk times, high after-call work times, low customer satisfaction scores, excessive hold times and/or other criteria that are proven indicators of problems that can be pinpointed and solved.

Unique Display

The unique ability to capture and record both audio conversation and screen navigation allows the Results team to study root causes of problems on a minute-by-minute basis. The system can display the screens of all agents working on any program in real time through a few interlinked monitors. This allows trainers, supervisors and quality evaluators to immediately provide remote coaching or earmark calls that should be reviewed at a later time.