solutions
Treat your customers to total satisfaction.

Inbound

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The Next Level of Customer Service

Results has built its reputation by being able to consistently provide the attention to every inbound call that it deserves and enabling our Partners' business to be open and serving customers at the highest level of service, 24 hours a day, 7 days a week, 365 days a year.

Total Satisfaction

Our company culture is to provide top-quality service, and our state-of-the-art technology and learning systems are designed to give our agents the tools they need to handle every call effectively and efficiently. We help our Partners ensure their customers are always satisfied. To ensure the highest level of customer care at all times, Results has developed a high-quality process to continually identify ways to improve our service. We study our Partners' businesses to develop a plan to seamlessly help them care for their customers in a way that creates unmatched customer loyalty and customer retention.

Inbound Solutions

If you want to increase customer satisfaction and retention, improve quality, increase customer loyalty and reduce handle time, Results should be your provider of choice. Our interlinked Partner dedicated call centers allow us to handle any influx of inbound calls, including spikes, while maintaining optimal service levels.

The Results Companies Inbound Solutions include:

  • Order Processing Services, Support and Verification
  • Customer Support Services
  • Product Support Services
  • Technical Support Services (namely technical advice related to the repair of physical items (cell phones, appliances or other devices) and repair of software and trouble shooting problems unique to the fields of healthcare, financial consultancy, energy, utilities, telecommunications, technology, travel, entertainment and consumer products)
  • Account Management
  • Appointment Setting
  • Credit Card Activation
  • Customer Care Service & Support
  • Customer Complaint Resolution
  • Customer Win-Back
  • Debt Deferment Acquisition
  • Direct Response
  • Inquiry Service
  • Lead Qualification
  • Magazine Response
  • Presales Support
  • Retention
  • Up-Selling/Cross-Selling