ReadiNet is an application designed for reporting on large volumes of call statistics regarding complex contact center operations.
The system lets clients and management view live, real-time information and see the immediate results of any call-floor adjustments. They can also use historical reports to analyze trends, establish performance benchmarks and plan new marketing or customer service campaigns.
Simple and Accurate :
- Point-and-click graphical user interface
- No technical experience needed
- No wait time for reports
- Secure online intranet connection
- Ability to export reports to Excel
ReadiNet provides instant access to key performance indicators by agent, time interval, product, DNIS, list source or any other measurement criteria desired. With this information, managers, supervisors, QA agents and trainers can keep a close eye on performance to effectively manage their personnel on a daily, hourly and per-call basis.