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CX360: Instilling Excellence in Everything We Do

CX360: Instilling Excellence in Everything We Do

CX360 is The Results Companies’ comprehensive and customer-centric operating model. It’s simply our blueprint for success and how we do business from both an operational and cultural perspective, packaging our unique blend of expertise. A culmination of 20+ years of experience and our assemblance of data, process intelligence and, most importantly, talented people. As the “operational science” powering our success as a customer experience business, it incorporates the “Mastering the Big 5” model for success and provides The Results Companies and its Partners the performance management framework to drive continual improvement of our people, processes, and technology. It’s consistent, repeatable and has one singular performance-based focus – optimizing your customer experience and profitability. But CX360 extends beyond continuous process improvement and innovation. It’s also an undeniable commitment to customers and providing incredible experiences using a combination of process methodology and personal connections. Some may call it our secret sauce. Our Partners call it our “game changer” – the driver behind our continued success and the reason why we stand above others. The chemistry behind CX360 is simple. It’s a synergistic blend of Results’ core operational components.

People

Great companies start with great people. Hiring only the very best every time is critical to our business mission. By using advanced science-based selection technology, we are able to place the best people in their best opportunity for success. Retention is managed through a combination of “employee-centric” processes that reinforce employee loyalty and reduced attrition. Through our comprehensive onboarding process and training programs, our Agents develop and maintain an early and deep association with our Partners’ brands while also developing the necessary skills for career advancement.

Knowledge

By combining Results’ unique organizational assets of Governance, Certification, Data and Business Intelligence, our CX360 Operating Model optimizes the relationship between data and customer experience. Delivering a great customer experience is both an art and science. Integrating technology into your customer experience is instrumental in the success of any program. As a company rooted as a technology innovator and born from a software and data analytics company, The Results Companies’ industry-leading technology infrastructure and Business Intelligence System provides our Partners with a unique set of tools to deliver performance excellence. Our proven systems are designed to reduce AHT, manage performance on a real-time basis and improve your customer’s overall experience.

Empowerment

Empowerment is The Results Companies’ culture. It’s thinking individually and collectively, instilling our people and our Partners with the resources and the confidence to make a difference. It includes a foundation built on enhanced responsiveness and great efficiency with a focus on providing high touch, customized and complete relationship management. Driven by our firm commitment to provide best-in-class quality service that satisfies our Customers’ needs and exceeds expectations through continuous monitoring, analysis and feedback that promotes continuous improvement and empowerment of our Agents.

To succeed in today’s highly competitive, customer-driven economy, it’s essential to deliver Customer Experience solutions that add value to the relationships between our Partners and their customers. Unique solutions requiring a proven operating model that promotes process improvement and repeatable success and is founded on providing best-in-class service.

That’s the essence of CX360. We invite you to “experience the possibilities.”