ReadiNet
Results offers clients the unique ability to truly drill down into program results and better understand their customer's behaviors with our remote-access, online, real-time reporting and analytics system called ReadiNet.
ReadiNet is a database, administration, and reporting application designed for reporting large volumes of call statistics and complex contact center operations. With ReadiNet, our clients and program management can view live, real-time information and see the immediate results of their adjustments. They can also use historical reports to analyze trends, establish performance benchmarks, and plan new marketing or customer service campaigns.
ReadiNet eliminates the need to wait to receive reports. This system puts at the call center management's fingertips all key performance indicators by agent, by time interval, by product, by DNIS, by list source or any other measurement criteria desired. With this information, managers, supervisors, QA representatives and Trainers have access to real-time and historical reports and are able to keep a close eye on performance to effectively manage their personnel on a daily, hourly and per call basis.
See Examples