Best-Selling Author Shep Hyken to Keynote Results Conference

2011 Partnership for Performance Conference
Brian Fallers

The Results Companies announced today that Hall of Fame Speaker (National Speakers Association) and New York Times and Wall Street Journal best-selling author Shep Hyken will deliver the keynote address at the upcoming Partnership for Performance Conference in Park City, Utah. Mr. Hyken, author of The Amazement Revolution, will present his seven customer service strategies to create an amazing customer experience and provide advice on building a successful, customer-focused organization.

Mr. Hyken's keynote appearance will kick off an interactive and robust 2011 Partnership for Performance Conference schedule. In addition to the Keynote Address, this year's conference agenda features two General Interest Sessions, a Workshop, a Customer Experience Roundtable and two General Sessions presented by a diverse range of customer experience experts. Guided by the theme of "ReConnect, ReEnergize, ReJuvenate Customer Experience," the conference content spotlights the need for companies to reevaluate your current attitudes, develop new customer-centric philosophies founded on customer loyalty and "amazement" and remain abreast of CEM trends that will improve their customer brand interaction.

Speaker Information

CPAE (Council of Peers Award of Excellence) Speaker Hall of Fame

Shep Hyken, CSP, CPAE is a speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal bestseller, The Cult of the Customer and The Amazement Revolution. He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.

In 1983, Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that's just a few of the A's!

Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled "You Are The Magic!" He is known for his high-energy presentations that combine important information with entertainment (humor and magic) to create exciting programs for his audiences.

National Speakers Association's Speaker Hall of Fame award for lifetime achievement in the area platform/speaking excellence. CSP is the international designation for Certified Speaking Professionals and is awarded to individuals for certain achievements and education in the speaking profession. (Council of Peers Award for Excellence)

www.hyken.com

About the Conference

The Partnership for Performance Conference is presented by The Results Companies as an educational opportunity designed exclusively for CEM leaders. The conference is developed to create a relaxed, content-driven forum that enables colleagues to discuss innovative customer solutions and stay abreast of important customer experience trends.

April 9,2011