The Results Companies provides technical support solutions for customers across the globe.
We can supply technical support through live phone interactions and email responses in English, French, German, Italian and Spanish, among other languages. Because we know that technology service can be complicated, we make the tools available to get to the root of the problem. When customers call one of our centers, our Customer Experience Management system immediately prompts our tech support agent with the best questions to ask. Then, instead of wrangling with pages of convoluted work instructions, our system provides Results' agent with the exact paragraph – or sentence – that will get customers the answers they need. This saves a tremendous amount of development time, costs and headaches.
Additional solutions we provide to clients in this vertical include:
- Help Desk Consulting
- Multi-Tier Technical Support
- Pre and Post Sales Support
- Internet & Website Support
- Equipment Troubleshooting and Repair
- RMA Support
- Mobile Networking Help Desk